Read this:
http://www.dft.gov.uk/vosa/contactus/complaintsprocedure/complaintsprocedure.htmIF YOU NEED TO COMPLAIN ABOUT YOU KWIK-FIT SERVICE, PLEASE CALL:
01506 856 789 – THIS NUMBER IS THE HEAD OFFICE ADMIN TEAM (NOT CUSTOMER SERVICE – 0870 6060654)
Now get complaining.
More on what a "great" company they are from "satisified" customers... Ahem:
http://www.blagger.com/db4/company_id/87/companyname/Kwik-Fit.htmlhttp://www.bigmouthstrikesagain.com/archives/961In fact just googling "Kwik-fit complaint" bought up a squillion different links!
Dad-of-two Ryan Carbin was furious when mechanics returned his car and days later its wheel fell off.
The IT worker from Cheltenham took his car to the Kwik Fit garage in Tewkesbury Road on November 13 to have the wheel bearing fixed.
But when Ryan, of Cornwall Avenue, drove his car 10 days later, the wheel came away from the vehicle.
He said: "I pulled up and the wheel came away, it was held on by just a tiny rod.
"That day I only took the car because it was raining and my wife was supposed to take it to go on the M5 to Gloucester. It was lucky that it happened while I was in it otherwise it could have been more serious."
The 37-year-old said he has used the Kwik Fit garage a couple of times before for new tyres but this was the first time he had taken his car in for mechanical work.
He said: "I was so shocked when it happened but when I took it into Kwik Fit they didn't seem bothered.
"If that has happened to me, how many other times has this happened?"
On the receipt, Ryan said it stated the work had been quality checked by a supervisor.
"I was told when I went in that they don't check the work on the whole wheel, just the wheel nuts," he said.
"All they care about is that they have done the work, but there could have been a nasty accident on the motorway or my kids could have been in the car," he added. "I just wanted to warn people about it."
Ryan has now put a complaint in to Trading Standards. He said: "I finally got through to head office at Kwik Fit and all they could do was offer an apology and £50 of Kwik Fit vouchers."
Last night, a Kwik Fit spokesman said: "Kwik Fit carried out a detailed investigation into this regrettable incident and has taken appropriate measures with those involved to ensure it doesn't happen again. Kwik Fit has apologised to Mr Carbin, with whom it immediately settled the matter."